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SMS for the messages that can't be missed

Order updates, reminders and win-backs by text, sent through your own Twilio account, from the same segments and journeys as every other channel.

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Sends throughTwilio

TH

Trailhead

Today 09:12

Trailhead: your order #20418 is out for delivery and arrives by 6pm. Track it: trl.hd/t/20418

Your login code is 482 913. It expires in 10 minutes.

Thanks!

Reply STOP to opt out.

Trailhead is a sample app.

  • Your Twilio account

    Your numbers, your sender IDs, your Twilio prices.

  • Delivery status back

    Twilio's status callbacks update each campaign's delivered and failed counts.

  • Opt-outs respected

    People who opt out stop getting texts from every campaign.

  • Part of the journey

    Use SMS as the last step, after push and email didn't land.

Texts people actually read

Delivery updates, appointment reminders and 'your cart is about to expire'. Personalise every message with the user's traits, and keep it short.

New SMS campaign

Draft
AudienceCarts left this week2,184

From

Your Twilio number

Message

Trailhead: your order {{order_id}} arrives by 6pm.

Opt-out

Reply STOP to opt out

Send

Now, respecting quiet hours

Send a testSchedule

Sample campaign.

The channel you save for last

SMS costs more per message, so use it where it counts: a journey can try push first, then email, and send a text only to the people who didn't come back.
TriggerAdded to cart
Wait1 hour
BranchBought since?

YES

ExitGoal reached

NO

PushYour cart is saved
Wait1 day
WhatsAppHold my pair?

Sample journey.

Scored like everything else

Delivered, failed and the purchases that followed show up next to your push and email campaigns, so you can see whether the text was worth the cost.

Revenue by campaign

Last 30 days
  • Spring sale reminder Email$11,033.00

    187 sales

  • Welcome series In-app$7,614.00

    141 sales

  • Ridge boots restock Push$6,270.00

    104 sales

  • Back in stock WhatsApp$5,664.00

    96 sales

  • Order shipped SMS$1,902.00

    38 sales

Sample figures from Trailhead, a sample app.

SMS, answered

Which SMS providers do you support?
Twilio today. You connect your own account, so you pay Twilio directly at your own rates.
Can I send SMS in India?
Through Twilio, yes. Indian DLT registration of your sender and templates is done in your provider account, not in Chumbaq.
Does SMS count against my plan?
Your plan is priced on monthly active users. The cost of each text is between you and Twilio.

Keep exploring

Bring your users back

Free up to 2,500 monthly active users. No card, no sales call.

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